Frequently Asked Questions

How do I create an account?

Creating a Perfect Print account is simple and takes just a few moments - Simply click the Login or Register button in the top-right corner of the screen to begin the process.

How do I log in to my account?

Log into your account at any time by clicking the "Log In" button at the top of the screen. Enter the email and password you used when you set up your account and hit OK.

I’ve forgotten my password - how do I reset it?

Resetting your password is simple. Attempt to log in as normal and select the "Forgot Your Password" option. Enter the email used when creating your account here and we'll send you an email with a link to reset. Once the email arrives follow the instructions to create a new password.

How can I update my account information?

Once logged in to your account, click on the Settings button and you'll be able to edit the information you need. Just remember to save everything before logging out.

I need to update my delivery and billing addresses, how can I do this?

Once logged in to your account, click on the My Address Book section and choose to edit or delete an existing address, or add a new one. Be sure to save changes.

How can I access my invoices?

Invoices for your orders are saved to your account, meaning you can log in and access them whenever you need them. To do this, log into your account and locate your order. Select the cog in the top right corner and choose the view invoice option.

I need to amend my order - how can I do this?

To amend an existing order, we have a few options available. Either speak with one of our Live Chat Team or give us a call on 0333 305 5750. Have your order number handy for a quicker resolution.

Due to the nature of our ordering system, items are printed shortly after you place the initial order so it is not always possible to amend. However, we will always do our best to assist.

I’ve uploaded the incorrect artwork what should I do?

If you've accidentally uploaded an incorrect piece of artwork to your order, speak with one of our Live Chat Team or call 0333 305 5750. Be sure to have your order number handy.

Due to the nature of our ordering system, items are printed shortly after you place the initial order so it is not always possible to amend. However, we will always do our best to assist.

Can I change my delivery address?

Of course! You can amend the delivery address right up until the dispatch date. Simply log into your account, locate your order and hover over the cog. You should now see the option to amend your delivery address.

If you need to change your address after dispatch sometimes, we're able to help with this, though it will delay your delivery by 24 hours. Get in touch with a member of the team who will try their best to help.

How can I cancel an order?

You may cancel your order at any time before it is printed by contacting Live Chat or calling 0333 305 5750. If the goods have not been dispatched and we have sufficient time to prevent dispatch, we will not process and a refund can be requested. Due to the nature of our ordering system, orders are printed shortly after placing the order and should the goods have been printed and despatched a refund will not be possible.

How can I track my order?

We'll send you an email once your order has been dispatched with a handy tracking number. The email will also include a link to the tracking area of UPS or DPD's website.

My order hasn't arrived, what can I do?

Be sure to check the tracking information provided on the dispatch email. Often a driver may have tried to deliver your order and you were not in. They may have left your order in a safe place, or given it to a neighbour. The tracking information will provide exact information on the whereabouts of your order.

If you are still unable to locate your order, please speak with one of our Live Chat team or call us on 0333 305 5750 and we will be happy to help.

What can I do if I’m not satisfied with my order?

Please call 0333 305 5750 and speak with one of our Customer Service Team, ensuring you have your order number to hand. Our team may ask for pictures to get a better understanding of the issue.

If you are unable to call or it is out of hours, then please use our contact form located on the Speak To Us page, providing as much detail as possible.

Where can I find my dispatch date?

Dispatch dates for an order place can be found by logging into your account and selecting manage orders. From here locate your order and the estimated dispatch date will be displayed.

What are your delivery charges?

We offer a FREE Next Day Delivery within the UK and Northern Ireland as standard. We also offer upgraded timeslots, Saturday and pre-noon deliveries at an additional cost. These charges are as follows:

• Pre 10.30am (Weekdays) - £18
• Pre 12.00pm (Weekdays) - £12
• Pre 10.30am (Saturday) - £30
• Pre 12.00pm (Saturday) - £33
• Northern Ireland via DPD - Free (Standard Next Day)
• The rest of Ireland via UPS - £12.60 (Additional 2-Day Service)

For any address outside the UK please contact customer service on 0333 305 5750.

How long will delivery take?

All of our parcels are sent on a next working day service. However, more remote postcodes can take between 3-5days. If unsure please check with our Customer Service Team.

We currently dispatch 99% of orders on time. However, please take into consideration that courier companies fail to deliver between 2-4% of parcels on time and would suggest using our Super-Fast Service if your order is time-critical.

The below Scottish Highlands postcodes have varied delivery dates:

My dispatch date or delivery date changed. Why is this?

All production turnaround times are based on receiving print-ready artwork on time. If your pdfs are rejected or we fail to receive your files by the time stated on the product at the time of order, your dates will be adjusted. You can be kept updated by checking your notification centre within your account to see the current production status.

Will the products I order together arrive at the same time?

All items placed within the same order are dispatched together in one delivery as standard. This may mean an order will take longer than stated to arrive as some products have varying production times depending on complexity.

Should you need a part of a multi-item order sooner, it is advised to place that item separately. If you have already placed the order, contact our Customer Service Team who will be able to help.

Which methods of payment are accepted?

Thanks to our secure payment gateway Stripe, we can accept the majority of debit and credit cards including Visa, American Express, Mastercard and Discover.

Can you provide a credit account?

Perfect Prints low pricing is based upon payment being made at the time of order. We can offer a credit account subject to strict financial checks, although we would not consider this until a minimum of 6 months trading history with us with a projection above the minimum required annual spend.

These accounts are arranged by special agreement only. Please speak with one of our Customer Service Team on 0333 305 5750 for more information.

Is there a charge for using a credit card?

There aren't. Use of a credit card on Perfect Print is free of charge.

Do you store my credit card information?

Unless you have selected to save details at checkout, we do not retain any credit or debit card information on our server.

Can I get a copy of an invoice from a previous order?

Absolutely. All invoices are saved into your account, meaning you can access them at any time. Simply log into your account, locate your order and hover over the cog. Select the option to View Invoice.

Which file types can I upload?

Uploads for artwork is only accepted in PDF format.

If you are sending us artwork with a mix of graphics and photography, please provide us with a print-ready PDF. If you are sending any photography, please ensure it is as high resolution as possible.

Do you have a maximum file size for uploading artwork?

We can currently accept a maximum file size of 500MB.

If your files are larger than this, we would recommend WeTransfer or Dropbox as it is free to use and you can send files up to 2GB. Please send files to sales@perfectprint.co.uk providing a message along with the order number.

Will you check my files?

Absolutely. We have two levels of checking available.

Just Print: We will automatically run your Print Ready PDF as supplied. This service is free.

Artwork Check: Our expert artwork department will check all the artwork you upload to ensure you get the best result out of your print.

Please note: This service is a technical file check. Please note that this is not a proofing service. Spelling, design and positioning are the responsibility of the client.

What happens if I spot a problem with my artwork?

We require print-ready files to be supplied, as files not to our specifications may produce unexpected results. This may result in rejection and will cause a delay to your job.

If you spot the mistake before we've started to work on the print, we might be able to help here - get in touch with our Live Chat Team or call us on 0333 305 5750, with your order number to find out.

My files have been rejected - what can I do?

If an order has been rejected you will need to re-submit your order following the instructions for fixes provided via email.

If you have used our file checking service, we will detect any errors and notify you.

Please note: This service should not be relied upon as a replacement for proofing as it only applies to technical features such as : low-resolution images, incorrect dimensions, unembedded fonts etc.

Am I able to see a proof?

Unfortunately as trade printers, we do not provide a proofing service.

Can you explain things like trim and bleed?

Trim: Trim lines refer to the finished size of a product.

Bleed: Bleed leaves a printed space outside of the trim area, to ensure no white edges occur once cut.

Safe Margin: A safe margin is an area between the artwork and the trim that isn't meant to be cut.

How do supply Scodix files?

If you're using a product with Scodix, supply an extra page in your PDF with the colour set as a Spot Colour called ‘Scodix’.

1. In Adobe Illustrator, select the areas you want to apply Scodix to & duplicate them onto a new layer for the Scodix separation.
2. Create a new Spot Colour swatch and name it 'Scodix'.
3. Select colour type 'Spot Colour', and convert all Scodix elements to this spot colour.
4. Export this Scodix layer as a single PDF with all trim marks.

Do you print in RGB or CMYK format?

We print in CMYK so it is important for consistent colour that files are supplied as CMYK. RGB artwork will be automatically converted to CMYK. Note this may affect colours due to the conversion process.

How do I obtain a bespoke price?

If you're looking for a particular quantity, stock or product not listed on our website, get in touch with our Customer Service Team, who will be happy to help with your enquiry.